Freqently Asked Questions

Our FAQ page provides answers to common queries about our products & services. Whether you're curious opening times, payment types or how contact us, you'll find the information you need here. If you can't find the answer you're looking for, feel free to reach out to us directly. We're always happy to help!

What are your opening hours?

Our bakeries are open 7 days a week:
Belgravia:
Monday - Sunday 7:30am - 6pm

Covent Garden:
Weekdays 8:30am - 6 pm
Friday-Saturday 8:30am - 7pm
Sunday 8:30am - 6:30 pm

Do you accept cash?

As part of our ongoing commitment to streamline operations & ensure the safety of both our customers and staff, we will no longer be accepting cash payments.

How do we make a reservations?

We operate on a walk-in basis only & do not accept reservations at this time.

While we understand that reservations can offer convenience, we believe that our walk-in policy allows us to provide the best possible service to all of our guests. By accommodating walk-ins, we can ensure that everyone has an equal opportunity to experience our offerings without the constraints of a reservation system.

How can I order?

We use Deliveroo for our delivery!

Ordering through Deliveroo is easy & convenient. Simply follow our link - https://chestnutbakery.order.deliveroo.co.uk, to see if you are within our delivery radius.

Once you've found us, you can browse our menu, select your items, & proceed to checkout. Deliveroo will handle the rest, ensuring your order is delivered straight to your door in no time.

Are you pet friendly?

Yes! We warmly welcome well-behaved dogs to join their owners. Whether you're stopping by for a quick visit or staying for a while, we want to ensure both you & your furry friends have a pleasant experience.

Are you available for catering events?

Whether you’re planning a corporate gathering, a family celebration, or any other occasion, our team is ready to provide a delicious & memorable experience tailored to your needs.

For more information and to discuss your catering requirements, please contact us at: Belgravia@chestnutbakery.com

I still have a question?

If your question isn't listed on our FAQ page, no worries! Please feel free to reach out to us directly at hello@chestnutbakery.com

We're here to assist you with any queries you may have. Your feedback helps us continually improve our service & support for all our customers. Please note this email is monitored from 9am - 5pm Monday to Friday. We aim to answer all enquiries within 48 hours.