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Privacy Policy & Terms & Conditions.

We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share your personal data. It also explains your rights in relation to your personal data and how to contact us or supervisory authorities in the event you have a complaint.

We collect, use and are responsible for certain personal data about you. When we do so we are subject to the UK General Data Protection Regulation (UK GDPR).


Terms & Conditions

These Terms and Conditions of Use (“Terms and Conditions”), together with any documents incorporated by reference, are entered into by and between you and QOOT International UK Limited, a limited liability company registered in England that owns and operates the Chestnut Bakery brand, and its affiliates (collectively, “Chestnut Bakery,” “we,” “us,” or “our“), which owns, operates, and distributes this website, accessible at the domain: https://chestnutbakery.com/ (the “Website”). These Terms and Conditions are a legal and binding agreement between you and Chestnut Bakery.



These Terms and Conditions govern your access to and use of the Website, mobile application, and/or online service or program (collectively, the “Online Services”) of Chestnut Bakery where these Terms and Conditions are posted, including any programs, content, information, functionality, and services offered on or through the Online Services. These Terms and Conditions apply to all users, including both users who are simply viewing the Online Services and users who are placing orders through the Online Services.


All information we collect through the Online Services are subject to our Privacy Policy. By accessing any part of the online services, you are agreeing to these terms and conditions and our Privacy Policy (the “Privacy Policy”), and consent to all actions taken by us with respect to your personal information in compliance with the Privacy Policy. If you are not satisfied with the Online Services in any way or do not agree to any of these Terms and Conditions or the terms of the Privacy Policy, your sole and exclusive recourse is to discontinue accessing and using the online services in any way.


We may, in our sole discretion, modify these Terms and Conditions at any time. All modifications are effective immediately when we post them and apply to all access to and use of the Online Services thereafter. By accessing the Online Services at any time after such modifications, you are agreeing to such modifications. You are expected to check this page from time to time so you are aware of any changes, as they are binding on you.








The Online Services and all content, information, and other materials featured, displayed, contained, and available on the Online Services, including, but not limited to, all text, images, graphics, designs, illustrations, photographs, pictures, audio, software, video clips, the “look and feel,” pages, screens, content arrangement, and computer programs (collectively, “Materials”) are owned by or licensed to Chestnut Bakery and are protected by copyright, trademark, trade dress, patent, and/or other intellectual property rights and unfair competition laws under UK and foreign law. Subject to your compliance with these Terms and Conditions, we grant you a personal, non-exclusive, non-transferable, limited right to access, use, display, and download the Online Services for non-commercial purposes only. You may view, display, copy, download, and print Materials solely for your own personal, noncommercial use. All copyright, trademark, and other proprietary notices contained on the Materials must be retained on all copies thereof. You may not, in any way, otherwise copy, reproduce, distribute, transmit, display, perform, reproduce, publish, license, modify, create derivative works from, sell, or exploit, in whole or in part, the Online Services or the Materials. Except as expressly provided herein, Chestnut Bakery does not grant any express or implied right to you under any patents, trademarks, copyrights, or trade secret information.


You agree to abide by all additional terms, conditions, and restrictions included within the Online Services, Materials, and/or the programs, features, and services.


We may at any time, for any reason, and without notice or liability: (i) modify, suspend, or terminate operation of or access to any Online Service, or any portion thereof; (ii) change, revise, or modify the Online Services, Materials, or any portion thereof; (ii) interrupt the operation of the Online Services, or any portion thereof, as necessary to perform routine or non-routine maintenance, error correction, updates, or for any other purposes; (iv) impose limits on certain programs, features, and services, or restrict your access to the Online Services, in whole or in part; or, (v) terminate the authorization, rights, and license given above, upon which you shall immediately destroy all Materials.


We will not be liable if for any reason all or any part of the Online Services or Materials are unavailable at any time or for any period. From time to time, Chestnut Bakery may restrict user access to some parts of or to the entire Online Services or Materials, including for registered users.


Terms & Conditions

You are responsible for both: (i) making all arrangements necessary for you to have access to the Online Services, Materials, and any portion thereof; and, (ii) ensuring that all persons who access the Online Services, Materials, or any portion thereof through your internet connection are aware of these Terms and Conditions and comply with them.






To access the Online Services and/or some of the Materials offered, you may be asked to provide certain registration details or other information. It is a condition of your use of the Online Services that all information you provide in connection with the Online Services is correct, current, and complete. You agree that all information you provide to register with the Online Services, or any portion thereof, including, but not limited to, through the use of any interactive features of the Online Services, is governed by our Privacy Policy, and you consent to all actions we take with respect to your information consistent with that Privacy Policy.


If you choose, or are provided with, a user name, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to the Online Services, or any portion thereof, using your user name, password, or other security information. You agree to notify use immediately of any unauthorized access to or use of your user name or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer or device so that others are not able to view or record your password or other personal information. You are entirely responsible for maintaining the confidentiality of the information you hold for your user name, password, or other information related to your account. You may be held liable for losses incurred by us as a result of your failing to keep your login information secure and confidential.


You may not use anyone else’s login without their express written permission. We will not be liable for any loss or damage arising from your failure to comply with these obligations.


We have the right to disable any user name, password, or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms and Conditions.


You may use the Online Services and Materials only in accordance with these Terms and Conditions and all applicable laws, rules, and governmental regulations. You agree not to use the Online Services or Materials:


to modify, adapt, translate, or reverse engineer any portion of the Online Services or Materials;

in any way that violates any applicable federal, state, local, or foreign law or governmental regulation (including, without limitation, laws regarding the export of data or software to or from the United Kingdom or other countries) or for any fraudulent or malicious purposes, or to solicit any such activity;

to attempt to gain unauthorized access to any accounts, features, systems, or networks through hacking, password mining, or other means;

for the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information, or otherwise;

to transmit, or procure the sending of, any advertising or promotional material without our prior written consent, including any “junk mail,” “chain letter,” “spam,” or any other solicitation or commercial purposes;

to impersonate or attempt to impersonate Chestnut Bakery, a Chestnut Bakery employee, another user, or any other person or entity (including, without limitation, by using email addresses associated with any of the foregoing); or, to engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Online Services, or which, as determined by us, may harm Chestnut Bakery or users of the Online Services, or expose them to liability.


Additionally, you agree not to:


use the Online Services in any manner that could disable, overburden, damage, or impair the Online Services or interfere with any other party’s use of the Online Services, including their ability to engage in real time activities of the Online Services;

use any “deep-link,” “page-scrape,” robot, spider, or other automatic device, program, process, algorithm, methodology, or means to: (i) access, acquire, copy, or monitor any portion of the Online Services or Materials; (ii) reproduce or circumvent the navigational structure or presentation of the Online Services or Materials; or, (iii) obtain or attempt to obtain any materials, documents, or information through any means not purposely made available through the Online Services;

use any manual process to monitor or copy any of the material on the Online Services, or for any other purpose not expressly authorized in these Terms and Conditions, without our prior written consent;

frame or mirror any portion of feature of the Online Services, forge headers, or otherwise manipulate identifiers related to the Online Services or Materials or any portion thereof;

use any device, software, or routine to interfere or attempt to interfere with the proper working of the Online Services;

introduce or transmit any viruses, Trojan horses, worms, logic bombs, time bombs, cancelbots, corrupted files, or other material that is malicious or technologically harmful;

attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Online Services, the server on which the Online Services is stored, or any server, computer, or database connected to the Online Services;

attack the Online Services via a denial-of-service attack or a distributed denial-of-service attack;

circumvent or attempt to circumvent any security or authentication measures implemented by or on behalf of Chestnut Bakery;

otherwise attempt to interfere with the proper working of the Online Services; or, violate, infringe, or misappropriate the intellectual property, publicity, privacy, or other proprietary rights of Chestnut Bakery, its parents, affiliates, or any other person or entity.


We reserve the right to prohibit access, use, conduct, communications, or content that we, in our sole discretion, deem to be harmful to the Online Services, Materials, users, Chestnut Bakery, our brand, or any other person or entity, or that violates these Terms and Conditions and/or applicable laws, rules, or governmental regulations.


Except for any personally identifiable information Chestnut Bakery may collect from you under the guidelines established in our Privacy Policy, any materials, remarks, suggestions, ideas, photos, stories, and/or other information you communicate or submit to us through the Online Services, via phone, or otherwise (collectively, “Submissions”) will be considered non-confidential and non-proprietary. By providing a Submission to us, you expressly grant us an unrestricted, irrevocable, perpetual, transferable (i.e., fully assignable and sub-licensable), worldwide, royalty-free license to disclose, copy, reproduce, display, publicly perform, transmit, distribute, translate, reformat, incorporate, and otherwise use your Submission along with your name, photograph, voice, likeness, and other information, content, or materials embodied therein, in whole or in part, and create derivative works therefrom, in any media currently in existence or yet to be developed, and for any and all commercial or non-commercial purposes without compensation to you or anyone else. You also permit any user to access, display, view, store, and reproduce, for personal use only, your Submission as posted by us.


Terms & Conditionsto modify, adapt, translate, or reverse engineer any portion of the Online Services or Materials;in any way that violates any applicable federal, state, local, or foreign law or governmental regulation (including, without limitation, laws regarding the export of data or software to or from the United Kingdom or other countries) or for any fraudulent or malicious purposes, or to solicit any such activity;to attempt to gain unauthorized access to any accounts, features, systems, or networks through hacking, password mining, or other means;for the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information, or otherwise;to transmit, or procure the sending of, any advertising or promotional material without our prior written consent, including any “junk mail,” “chain letter,” “spam,” or any other solicitation or commercial purposes;to impersonate or attempt to impersonate Chestnut Bakery, a Chestnut Bakery employee, another user, or any other person or entity (including, without limitation, by using email addresses associated with any of the foregoing); or,to engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Online Services, or which, as determined by us, may harm Chestnut Bakery or users of the Online Services, or expose them to liability.use the Online Services in any manner that could disable, overburden, damage, or impair the Online Services or interfere with any other party’s use of the Online Services, including their ability to engage in real time activities of the Online Services;use any “deep-link,” “page-scrape,” robot, spider, or other automatic device, program, process, algorithm, methodology, or means to: (i) access, acquire, copy, or monitor any portion of the Online Services or Materials; (ii) reproduce or circumvent the navigational structure or presentation of the Online Services or Materials; or, (iii) obtain or attempt to obtain any materials, documents, or information through any means not purposely made available through the Online Services;use any manual process to monitor or copy any of the material on the Online Services, or for any other purpose not expressly authorized in these Terms and Conditions, without our prior written consent;frame or mirror any portion of feature of the Online Services, forge headers, or otherwise manipulate identifiers related to the Online Services or Materials or any portion thereof;use any device, software, or routine to interfere or attempt to interfere with the proper working of the Online Services;introduce or transmit any viruses, Trojan horses, worms, logic bombs, time bombs, cancelbots, corrupted files, or other material that is malicious or technologically harmful;attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Online Services, the server on which the Online Services is stored, or any server, computer, or database connected to the Online Services;attack the Online Services via a denial-of-service attack or a distributed denial-of-service attack;circumvent or attempt to circumvent any security or authentication measures implemented by or on behalf of Chestnut Bakery;otherwise attempt to interfere with the proper working of the Online Services; or,violate, infringe, or misappropriate the intellectual property, publicity, privacy, or other proprietary rights of Chestnut Bakery, its parents, affiliates, or any other person or entity.

We may, but shall not be obligated to, in our sole discretion, post any Submission on the Online Services and identify you as the submitting party. We may, without notice to you, refuse Submissions for any reason or no reason, including those Submissions that violate these Terms and Conditions, are irrelevant or inappropriate, or represent us in a negative way or in any manner not consistent with our brand and/or reputation, as determined by us in our sole discretion.



You agree that any statements that you make about us or any of our products, services, or programs in any Submission that you make accurately reflect your personal beliefs and experiences with us and our products and services, and that any opinions submitted are true to the best of your knowledge.


You are fully responsible for your Submissions. You agree that your Submissions comply in all respects with these Terms and Conditions and shall not be made on behalf of any person or entity without their prior written consent. You may not include any content (e.g., text, photos, images, quotes, logos, etc.) that is the property of another (e.g., protected by copyright, trademark, or other intellectual property rights), unless you have express, written permission to do so.



In order to use the Online Services made available through Chestnut Bakery’s mobile application (the “Mobile App”), you must have a compatible mobile device. We do not warrant that the Mobile App will be compatible with your mobile device.


If you access the Mobile App using an Apple iOS- or Android-powered device, Apple Inc. or Google, Inc., and each of their subsidiaries, shall be a third-party beneficiary to this contract, and you agree that these third-party beneficiaries have the right to enforce these Terms and Conditions against you. However, these third-party beneficiaries are not a party to these Terms and Conditions and are not responsible for the provision or support of the Mobile App. You agree that your access to the Mobile App also shall be subject to the usage terms set forth in the applicable third-party beneficiary’s terms of service.


The Mobile App may automatically download and install updates from time to time or require the downloading and installation of updates or new versions for continued use. You acknowledge that in some instances updates and/or new versions may reduce or remove features and functionality in prior versions of the Mobile.


The information presented on or through the Online Services is made available solely for general informational purposes. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Online Services, or by anyone who may be informed of any of its contents.


The Online Services may include content provided by third parties, including materials provided by other users, bloggers, and third-party licensors, syndicators, aggregators, and/or reporting services. All statements and/or opinions expressed in these materials, and all articles and responses to questions and other content, other than the content provided by us are solely the opinions and the responsibility of the person or entity providing those materials. The materials do not necessarily reflect the opinion of Chestnut Bakery We are not responsible, or liable to you or any third party, for the content or accuracy of any materials provided by any third parties.


The Online Services may contain links to other websites that are not under our control. We have no responsibility for the linked websites nor does linking constitute sponsorship or endorsement of, affiliation or association with, or legal authorization to use any trademark, trade name, service mark, design, logo, symbol, or other copyrighted materials displayed on or accessible through any linked website. We have no control over, do not review, and cannot be responsible for these outside websites or their content. Links are provided solely for the convenience and information of the Online Services’ users.


We shall have no responsibility or liability for any of the linked websites, or the content, policies, or actions thereof. If you choose to purchase any product or services from a linked website (including, without limitation, from a linked website of a franchise operator), your relationship is with that third party. You agree that Chestnut Bakery is not responsible for the quality of third-party products or services, or fulfilling any of the terms of your agreement with the seller, including, but not limited to, the delivery of products and services and warranty obligations related to the purchased products or services.


You may link to Chestnut Bakery’s Online Services, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part without our express written consent


The Online Services may provide certain social media features that enable you to: (i) link from your own or certain third-party websites or social media platforms to certain content on the Online Services; (ii) send emails or other communications with certain content, or links to certain content, on the Online Services; and/or, (iii) cause limited portions of content on the Online Services to be displayed or appear to be displayed on your own or certain third-party websites or social media platforms.


You may use these features solely as they are provided by us, solely with respect to the content they are displayed with, and otherwise in accordance with any additional terms and conditions we provide with respect to such features. Subject to the foregoing, you must not: (i) establish a link from any website that is not owned by you; (ii) cause the Online Services or portions of it to be displayed on, or appear to be displayed by, any other site by, for example, framing, deep linking, or in-line linking; or, (iii) otherwise take any action with respect to the materials on the Online Services that is inconsistent with any other provision of these Terms and Conditions.


You agree to cooperate with us in causing any unauthorized framing or linking immediately to stop. We reserve the right to withdraw linking permission without notice.


We may disable all or any social media features and any links at any time without notice in our sole discretion.


The Online Services, Materials, and their entire contents, information, features, and functionality (including, but not limited to, all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by us, our licensors, or other providers of such material and are protected by UK and foreign copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.


These Terms and Conditions permit you to use the Online Services and Materials for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the materials on the Online Services, except as follows: (i) your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials; (ii) you may store files that are automatically cached by your web browser for display enhancement purposes; (iii) you may print or download one copy of a reasonable number of pages of the Online Services for your own personal, non-commercial use and not for further reproduction, publication, or distribution; (iv) if we provide desktop, mobile, or other applications for download, you may download a single copy to your computer or mobile device solely for your own personal, non-commercial use; and, (v) if we provide social media features with certain content, you may take such actions as are enabled by such features.


You must not access or use for any commercial purposes any part of the Online Services or Materials or any services or content, information, features, or functionality available through the Online Services or Materials. If you wish to make any use of the Online Services or Materials other than as set out in this section, please address your request to: hello@chestnutbakery.com 


If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of the Online Services or Materials in breach of these Terms and Conditions, your right to use the Online Services and/or Materials will cease immediately and you must, at our option, return, destroy, or otherwise make permanently unreadable any copies of the Online Services and/or Materials you have made. No right, title, or interest in or to the Online Services, Materials, or any content, information, features, or functionality contained in either is transferred to you, and all rights not expressly granted are reserved by us. Any use of the Online Services or Materials not expressly permitted by these Terms and Conditions is a breach of these Terms and Conditions and may violate copyright, trademark, and other laws.


The “Chestnut Bakery” name and all related names, logos, product and service names, designs, slogans, and other source identifying indicia displayed on the Online Services and Materials (collective, the “Trademarks”) are trademarks of QOOT International UK Limited or its affiliates or licensors. You must not use such Trademarks without our prior written permission. All other names, logos, product and service names, designs, and slogans on the Online Services are the trademarks of their respective owners and are licensed to us with all rights reserved unless otherwise noted. The absence of a trademark notice or legend indicating the registration or ownership by us anywhere in the Online Services or Materials, including, but not limited to, in images, graphics, headers, footers, and/or text, does not constitute a waiver of our trademark or other intellectual property rights concerning that trademark or service mark used or referenced on the Online Services or Materials.


We do not permit third parties to use our Trademarks in any manner, including advertising, as an endorsement for any product or service, in association with contests or promotions, or for any other purpose, commercial or otherwise, without our prior express written permission.


Nothing contained on the Online Services should be construed as granting, by implication, estoppel, or otherwise, any license or right to use our Trademarks without our prior express written permission. You are strictly prohibited from using any of the Trademarks except as expressly provided in these Terms and Conditions.


When you visit the Online Services, use the webform on our “Contact Us” page, or send emails to us, you are communicating with us electronically. You consent to receive communications from us and/or our service providers electronically. We will communicate with you by email or by posting notices on the Online Services. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You further agree that any notices provided by us electronically are deemed to be given and received on the date we transmit any such electronic communication as described in these Terms and Conditions.


When you submit an order using the Online Services, Chestnut Bakery and/or our service providers may send you an email, push, or SMS confirming the details of your order. By submitting an order, you affirmatively agree to receive such SMS, push, or email. We will not charge you for the text messaging, however, standard text messaging rates will apply to each text message sent or received as provided in your wireless rate plan. You must be at least 18 years of age or older to place an order through the Online Services, or otherwise under the supervision of an adult or guardian.


You are encouraged to review the Terms and Conditions of Use and Privacy Policies for our service providers.


You agree that your use of the Online Services and Materials shall be at your sole risk, and that the Online Services, Materials, and all content included therein, and products or services purchased thereby, are provided to you “as is.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, in connection with the Online Services and Materials, your use thereof, and the products or services purchased thereby, including, but not limited to, the implied warranties of merchantability, accuracy, non-infringement, or fitness for any particular purpose. We disclaim any and all liability for the acts, omissions, and conduct of any third party service providers, partners, sponsors, licensors, licensees, or the like in connection with or related to your use of the Online Services and the Materials, programs, features, and services made available through the Online Services. We make no warranties or representations about the accuracy or completeness of the Online Services’ or Materials’ content or any content accessible via the Online Services, Materials, or products or services purchased thereby and assume no liability or responsibility for any: (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of the Online Services, Materials, or products or services purchased thereby; (iii) any unauthorized access to or use of our secure servers and/or any and all information stored therein; (iv) any interruption or cessation of transmission to or from the Online Services; and/or, (v) any bugs, viruses, trojan horses, or the like that may be transmitted to or through the Online Services by any third party.


In no event shall we, our parents, or affiliates or any of our licensors or providers, and our and their respective officers, directors, employees, contractors, agents, representatives, successors, or assigns, be liable to any person for damages of any kind, under any legal theory, including, but not limited to, any direct, indirect, special, consequential, punitive, or other damages (lost profits, business interruption, or loss of information, programs, or data) resulting from your use of or inability to use the Online Services, Materials, programs, features, or services made available through the Online Services.


You agree to defend, indemnify, and hold harmless Chestnut Bakery, its parents, affiliates, licensors, and services providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, representatives, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms and Conditions or your use of the Online Services, including, but not limited to, any use of the Online Services’ content, services, and products other than expressly authorized in these Terms and Conditions, or your use of any information obtained from the Online Services.


We have the right to:


take any action with respect to any material posted by you that we deem necessary or appropriate in our sole discretion, including if we believe that such material violates these Terms and Conditions, infringes any intellectual property right or other right or any person or entity, threatens the personal safety of our employees, users of the Online Services or the public, or could create liability for Chestnut Bakery;

disclose your identity or other information about you to any third party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy;

take appropriate legal action, including, without limitation, referral to law enforcement, for any illegal or unauthorized use of the Online Services; and, terminate or suspend your access to all or part of the Online Services for any or no reason, including, without limitation, any violation of these Terms and Conditions.


Without limiting the foregoing, we have the right to cooperate fully with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone contributing any materials on or through the Online Services. You waive and hold harmless Chestnut Bakery and its parents, affiliates, licensees, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, representatives, successors, and assigns from any claims resulting from any action taken by us during, or taken as a consequence of, investigations by such parties or law enforcement authorities.


Please know that we do not undertake to review material before it is posted on the Online Services and cannot ensure prompt removal of objectionable material after it has been posted. Accordingly, we assume no liability for any action or inaction regarding transmissions, communications, or content provided by any user or third party. We have no liability or responsibility to anyone for performance or non performance of the activities described in this section.


You also agree that any violation, or threatened violation, by you of these Terms and Conditions constitutes an unlawful and unfair business practice, and will cause irreparable and unquantifiable harm to us. You also agree that monetary damages would be inadequate for such harm and consent to our obtaining any injunctive or equitable relief that we deem necessary or appropriate. These remedies are in addition to any other remedies we may have at law or in equity.


If we take legal action against you as a result of your violation of these Terms and Conditions, we will be entitled to recover from you, and you agree to pay, all lawyer’s fees and costs of such action, in addition to any other relief granted to us. You agree that we will not be liable to you or to any third party for termination of your access to the Online Services or Materials, in whole or in part, as a result of any violation of these Terms and Conditions.




The Online Services are controlled, operated, and administered by us and our service providers from offices within the United Kingdom. We make no representation that Materials on the Online Services are appropriate or available for use at other locations outside of the United Kingdom, and access to them from territories where their contents are illegal is prohibited. You may not use the Online Services or export Materials in violation of UK export laws and regulations. If you access the Online Services from locations outside of the United Kingdom, you are responsible for compliance with all local laws.


Neither these Terms and Conditions, nor any Materials, programs, features, or services of the Online Services, create any partnership, joint venture, employment, or other agency relationship between Chestnut Bakery and you. You may not enter into any contract on our behalf or bind us in any way. 


These Terms and Conditions, together with the Privacy Policy, any other documents or materials incorporated by reference in any of the foregoing, and any other legal notices published by us in connection with the Online Services, constitute the entire agreement between you and by Chestnut Bakery concerning the Online Services and your use thereof.


If any provision of these Terms and Conditions is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect. No waiver of any term of these Terms and Conditions shall be deemed a further or continuing waiver of such term or any other term, and by Chestnut Bakery’s failure to assert any right or provision under these Terms and Conditions shall not constitute a waiver of such right or provision.


To the fullest extent permitted by applicable law, no claim under these Terms and Conditions shall be joined to any other claim, including any claim involving any other current or former user of the Online Services. In no event shall any claim, action, or proceeding by you be instituted more than one (1) year after the cause of action arose.


This Website and the Online Services are operated by QOOT International UK Limited, located at the address listed below. All feedback, comments, requests for technical support, and other communications relating to the Online Services should be directed to us using the below contact information:


QOOT International UK Limited


11 Dover Street, 


Mayfair, 


London, W1S 4LH


Email: hello@chestnutbakery.com 




This is the Privacy Policy for Chestnut Bakery and its affiliates (collectively referred to as “Chestnut Bakery.”, “we,” “us,” or “our”). By submitting any information to us in connection with our Services, you acknowledge and agree that we may process (that is, collect, access, use, disclose, and conduct other related activities) your Personal Information as described in this Privacy Policy.


Your privacy is important to us. We are committed to protecting your Personal Information and we want you to understand how we collect, process, use, disclose, and protect it. This privacy policy (“Privacy Policy”) is intended to inform you of the types Personal Information that we may collect from, or be provided about, you through our websites, including www.chestnutbakery.com (collectively, the “Site”), branded mobile applications (the “Mobile App”), in-restaurant wireless internet service, or at the point of sale, and the rights you have. For the purposes of this Privacy Policy, the Site, Mobile App, in-store wireless internet service, and the point of sale are collectively referred to as the “Services.”


In this Privacy Policy, we use the terms Personal Information and Anonymous Information to describe the types of information that might be collected during your interactions with the Services. “Personal Information” means information that can be used to identify a particular individual or user of the Services, including, for example, your name, address, telephone number, email address, user name, and any other information about you that is associated with or linked to any of the foregoing information, such as your IP address or geographic location information. “Anonymous Information” means information that is not associated with or linked to your Personal Information and that cannot be used to identify an individual. We use Personal Information and Anonymous Information only as described in this Privacy Policy


We collect and process the Personal Information of various categories of people who interact with us, who are mostly people who come to our restaurants, use and fill forms on our website, or order food via an online platform or app.


Our Services are not intended for children and we do not knowingly collect Personal Information relating to children. For more information, please refer to the “Children” section below.


This Privacy Policy applies to all Personal Information we obtain and process through the Services as explained in more detail in this notice. It is important that you read this Privacy Policy together with any other privacy notices that we may provide on specific occasions when we are collecting or otherwise processing Personal Information about you so that you know how and why we are using it. This Privacy Policy supplements those other notices and is not intended to override them.


Types of personal information we collect


The types of Personal Information that we will collect and use will depend on various circumstances, for example, your relationship with us, how you are interacting with us, and whether you are ordering through a third party service provider whose privacy policy may apply to that transaction. The information collected may include, for example:


identity information, such as your name, initials, gender, age, and the month, day, and occasionally year of your birth;

contact details, such as your email address, delivery address, billing address, mailing address, and phone number(s);account user name and other account identifiers;

communication preferences and registration information;

transaction history, for example, the details of individual or aggregate orders, orders per location, last four digits of your credit card number, whether food was picked up or delivered, etc.;

browsing technical information, for example, IP address, login data, browser type and version, operating system, and other technology on the devices you use to access our website. For more information, please see the “Cookies and Automatic Data Collection: Do Not Track” section below;

device technical information, for example, the MAC address, geographic location information, and assigned IP of devices used to access in-store wireless internet; and,any other Personal Information we may obtain through you interacting with us through the Services.


Except as described above, we do not collect, store, process, or receive credit card numbers from our Partners (as defined in the “How we Collect Personal Information” section below) or otherwise. This type of information may be collected by our Partners and subject to their privacy policies.


How we collect personal information


We obtain Personal Information in a variety of ways, sometimes through a platform that is owned, operated, or “powered by” third-party partners or service providers (collectively, our “Partners”). In connection with your interactions with us through the Services, we may collect Personal Information from you or from other sources. This information may be Personal Information that you directly provide to us, such as information that you provide when you visit the Services, or information that is passively or automatically collected from you, such as information collected from your browser or device. This information may either be Personal Information or Anonymous Information, depending on the collection source.


In some instances, Chestnut Bakery may also collect information from third party sources, upon whom we rely to provide the Services. We use both business partners and service providers, such as payment processors and analytics providers, to perform services on our behalf. Some of these Partners may have access to information about you that we may or may not otherwise have (for example, where you sign up directly with that provider) and may share some or all of that information with us. In response to public health guidance or mandates from government authorities, we may collect health information from our customers as we are required or deem appropriate to provide a safe space for you and our employees.


We use the following third-party services in order to provide the best user experience to you:


when you order online via the Site your identity and registration information will be processed by us, and your contact details will also be collected so we can communicate with you about your order if required.

when you order via one of our delivery Partners (for example, Deliveroo), a subset of your identity and contact information will be processed by us so we can fulfil your order. These services will maintain their own privacy policies.

when you use the Mobile App your identity, contact information, and registration information will be processed by us. when you use our in-store wireless internet service, we will ask to collect identity and contact information, as well as marketing preferences. Further to this, technical information about the device you use will also be captured to facilitate the service. In-store wireless internet service is provided by third-party partners and will be subject to Privacy Policies that are presented as part of the connection process.

when you post information on or through our website or send us emails or other communications. In addition, when you visit or use this website, we may automatically gather and store certain technical information about your usage. For more information, please see the “Cookies and Automatic Data Collection: Do Not Track (DNT)” section below.

we collect the online usernames of those who leave reviews of our food or stores on online platforms.

when you otherwise provide us with your Personal Information.



In addition to the categories of information described above, Chestnut Bakery may also collect aggregated information or other Anonymous Information that does not directly identify you.


We encourage you to review the privacy policies for each third-party service provider or Partner so that you are informed about the information they may collect and use about you.


Cookies and Automatic Data Collection; Do Not Track (DNT)


As described above, we may use automatic data collection technology to collect certain information about your devices and browsing patterns. We use cookies on the Site that automatically collect information about you. “Cookies” are a small data file that are stored on your computer’s hard drive by your browser while you are using the Site. We use these cookies to improve our website functionality and the overall experience of our customers, as described in greater detail below. The information gathered and stored is utilized anonymously and does not contain anything that can identify users personally


We use both session cookies (which expire once you close your browser window) and persistent cookies (which stay on your computer until they expire or until you delete them) to provide you with more personal and interactive experiences on the Site. Persistent cookies can be removed by following the help directions for your internet browser. If you choose to disable all or most cookies, some areas of the Site may not function properly.


For the Chrome web browser, please visit this page from Google:

https://support.google.com/accounts/answer/32050


For the Internet Explorer web browser, please visit this page fromMicrosoft: https://support.microsoft.com/kb/278835



For the Firefox web browser, please visit this page from Mozilla: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox


For the Safari web browser, please visit this page from Apple: https://support.apple.com/en-gb/HT201265

For any other web browser, please visit your web browser’s official web pages.


You can learn more about cookies here:


AllAboutCookies: https://www.allaboutcookies.org/


Network Advertising Initiative: https://www.networkadvertising.org/ 


In addition to cookies, Chestnut Bakery uses “pixels” to enable certain cookies or advertisements on the Site and to track the number of times a link or advertisement is served on a webpage. A pixel is a tiny, 1×1 image that is loaded when you visit our Site, but instead of calling up an image, it causes a cookie or application to be downloaded. Pixels can be used to track user activities, track the number of times a user has viewed a particular link or advertisement, track and optimize website traffic, display advertisements, keep track of advertising commissions, and otherwise collect data for online marketing and website analysis. As with cookies, our Site utilizes both session pixels and persistent pixels.


We also use cookies and tracking/marketing pixels for four general purposes: (1) to ensure the functionality, optimization, and ease of use of our Site; (2) to ensure and maintain the security of our Site; (3) to collect anonymous, statistical data regarding how visitors interact with the Site; and, (4) for marketing purposes.


The cookies that we use for functionality and security purposes are considered necessary cookies, without which the Site would not function properly. These cookies allow some of the basic functions of our Site to work properly, such as remembering your preferences as you navigate the Site. In addition, these cookies help us secure the Site by preventing cross-site request forgery attacks and by throttling excessive request rates.


We also use cookies to collect statistical information regarding how visitors interact with our Site and to track repeat visits to our Site. While these cookies collect information regarding how you use our Site in order to help us understand site flow and improve the Site, all such statistical data is anonymous and does not personally identify you.


Finally, we use both cookies and pixels on our Site for marketing purposes, including: to check whether your browser supports the use of cookies, to deliver general advertisements from third party advertisers, to present targeted advertisements to particular Site visitors, to track the particular advertisements that have been displayed to you, to track your browser activity across devices and marketing channels, to track the actions you take after viewing an advertisement in order to measure the efficacy of the advertisement, and to display particular advertisements in order to re-engage visitors that are likely to convert to customers based on those visitors’ online behaviour across websites.


We also use Google Analytics on our Site to collect usage data, to analyze how users use the Site, and to provide advertisements to you on other websites. This information is anonymous and does not include personal information. Please visit the following website for information about how you can opt out of having Google Analytics collect data from you when you are using the Site: https://tools.google.com/dlpage/gaoptout/ 


Any automatically collected information is statistical, aggregated, or Anonymous Information and does not include personal information.


Please note that our Site is not configured to accept and respond to web browser Do Not Track (DNT) signals. As such, if you would like to exercise your privacy rights, we encourage you to do so by submitting a request using the methods described below.


Use of your personal information


We will only use your Personal Information for the purposes for which it has been provided to us. Generally, we will process your Personal Information in order to:


fulfill your order;

identify sales trends and monitor store performance;

administer our rewards program, which is made available through the Mobile App and only available in the United Kingdom;

present the Site to you;

provide you with Chestnut Bakery related information, promotions, offers, products, or services that you request from us or that you have consented to receive;

promote Chestnut Bakery via email direct marketing if you have shared your email when interacting with the Services and have agreed to receive marketing messages, which you may opt out of at any time;

fulfil any purpose for which you provide Personal Information;

provide customer support;

notify you about changes to our Site, our Terms and Conditions, or this Privacy Policy and to send you security alerts, confirmations, and other administrative messages;

respond to law enforcement requests and as required by applicable laws, rules, court order, or governmental regulations;

fulfill any other purposes with your explicit consent.


We may also use your Personal Information for any other purpose as disclosed at the time of collection, or when we have otherwise obtained consent.


We will not perform any automated decision-making processes involving the information that we collect.


If you provide feedback on any of our products or services, we may use such feedback for any purposes, provided that we will not associate such feedback with your Personal Information. We will collect any information contained in your feedback and will treat the Personal Information in such communication in accordance with this Privacy Policy.


Direct Marketing and Other Communications


We may periodically engage in direct marketing if you have opted-in to receive it. You will be able to opt out at any time by following the instructions included in every email sent to you via the “Unsubscribe” link contained in the email footer.


You may not opt out of non-promotional communications from us, including confirmation messages regarding successful order requests. Please note, regardless of your communication preferences, we may continue to communicate with you regarding changes to our Terms and Conditions or Privacy Policy, data breaches, or other significant information related to your Personal Information for as long as it is retained by us.


Changing the purpose for which we use your personal information


We will not collect additional categories of Personal Information or use the Personal Information that we have collected for materially different, unrelated, or incompatible purposes without providing you notice.


We will only use your Personal Information for the purposes for which it has been provided to us, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose and GDPR-compliant.


How we share and disclose personal information


We may need to share your Personal Information with other organizations from time to time, but to the extent required by applicable law, rule, or governmental regulation, we will maintain responsibility for what they do with your Personal Information and how it is processed. We require all third parties to respect the security of your Personal Information and to treat it in accordance with the law. We do not allow our third-party service providers to use your Personal Information for their own purposes and we only permit them to process your Personal Information for specified purposes and in accordance with our instructions. For example, we may share your information:


with service providers who process Personal Information for us, including those providing IT and system administration services and hosting;

to meet legal requirements and to comply with any court order, law, or legal process, including to respond to any government or regulatory request or valid discovery requests or subpoenas and to enforce and protect our rights, including to enforce this Privacy Policy, our Terms and Conditions, and other agreements between you and us;

if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Chestnut Bakery, our employees, our customers, or others;

to provide information to our representatives and advisors, including our attorneys and accountants, to help us comply with legal, accounting, and security requirements; and, to organizations with which, or people with whom, we may be involved in the provision of any services to you in support of our business, for example email marketing platforms, customer relationship management systems, or store management platforms.


We may also share your Personal Information for any other purpose as disclosed at the time of collection, or when we have otherwise obtained consent.


Please note that this Privacy Policy is not intended to limit our ability to share or disclose Anonymous Information or aggregated, pseudonymized, or deidentified information.


How we protect your personal information


We have put in place appropriate technological and organizational security measures to help prevent your Personal Information from being accidentally lost, used, altered, accessed, or disclosed in an unauthorized way. In addition, we limit access to your Personal Information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your Personal Information on our instructions and subject to a duty of confidentiality.


We have put in place procedures to deal with any suspected Personal Information breach and will notify you and any applicable regulator of a breach where we are legally required to do so.


The safety and security of your information also depends on you. If you choose, or are provided with, a user name, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to the Services, or any portion thereof, using your user name, password, or other security information. You agree to notify us immediately of any unauthorized access to or use of your user name or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer or device so that others are not able to view or record your password or other personal information. You are entirely responsible for maintaining the confidentiality of the information you hold for your user name, password, or other information related to your account. You may be held liable for losses incurred by us as a result of your failing to keep your login information secure and confidential.


Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information when it is received by us, we cannot guarantee the security of your Personal Information transmitted to our Services. Any transmission of Personal Information is at your own risk. We are not responsible for any circumvention of any privacy settings or security measured related to the Services.


How long personal information is kept


We will only keep your Personal Information for as long as necessary to fulfil the purposes for which we collected it or to enable us to comply with our legal obligations or enforce our legal rights.


Generally, the length of time we keep your Personal Information will depend on the type of Personal Information and the purpose for which we are processing it. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the Personal Information and whether we can achieve those purposes through other means, and the applicable legal requirements.


At the end of the retention period, we will either delete your Personal Information from our systems completely, or anonymize it so it can be used without identifying you and without the ability to be re-associated with you in the future, such as by aggregating the information.



You can contact us if you would like further information about our retention policy or to request we delete your personal information by using the information in the “Contact Us” section below.


Links to third party websites and social media


The Services may offer social sharing features and other integrated tools, such as the Facebook, Twitter and Pinterest buttons (e.g., “Like,” “Tweet” and “Pin It”), which let you share actions you take on the Services with other media. Your use of these features may enable the sharing of information outside of Chestnut Bakery and, potentially, with the public. If you click on a link to a third-party website or use a third-party service (including, without limitation, those listed above), you will leave the Services and go to the website or service you selected.


Because we cannot control the activities of third parties, we cannot accept responsibility for any use of your personal information by such third parties except as required by applicable law, rule, or governmental regulation. If you visit a third-party website that is linked to on the services or in any other Chestnut Bakery communication, you should consult that website’s privacy policy before providing any personal or other information. We also encourage you to review the privacy policies of any other service provider from whom you request services.


Our provision of a link to any other website or location is for your convenience and does not signify our endorsement of such other website or location or its contents. We have no control over, do not review, and cannot be responsible for, these outside websites or their privacy practices. Please be aware that the terms of our Privacy Policy do not apply to these outside websites. 


Children


The Services is not intended for and we do not knowingly request or gather personal information from users who are under the age of 13. If personal information is gathered from a child under the age of 13 and we learn that the personal information is the information of a child under the age of 13, we will make the effort to delete the information. If you, as a parent or guardian of the child, believe that we might have personal information from a child under the age of 13 or the applicable minimum age in your jurisdiction, please contact us at hello@chestnutbakery.com, and we will delete the personal information from our records within a reasonable period of time. Please note that you may have to reach out to our Partners separately to delete the personal information from their records.


British and EU/EEA Privacy Rights


We will only use your Personal Information in compliance with the law. Most commonly, where:


consent has been obtained. For example, we rely on consent when sending special offers on your birthday. You have the right to withdraw your consent at any time and can find out more about your right to withdraw your consent in our “Your Rights and Choices” section.it is necessary for our legitimate interests (or those of a third party), and those interests do not override your interests or fundamental rights. You can find out about your right to object to our processing of your Personal Information when we rely on our legitimate interests in our “Your Rights and Choices” section.we need to perform a contract we are about to enter into or have entered into with you. For example, if you place an order with us or a delivery partner, we need to process your Personal Information in order to fulfil that contract.we need to comply with a legal or regulatory obligation. For example, we may be required to share your Personal Information with any legal or regulatory authority to which we are subject.


If we need to use your Personal Information for an unrelated purpose, we will notify you and we will explain the legal basis that allows us to do so.


The Personal Information we hold about you needs to be accurate and up-to-date in order to comply with applicable privacy and data protection laws. Please contact us at hello@chestnutbakery.com to let us know of any changes to your Personal Information so that we can correct our records.


Personal Information Rights


In addition to the rights outlined in the “Your Rights and Choices” section, EU, EEA, and British citizens have the below additional rights:


Object to processing of your Personal Information where we are relying on our legitimate interests (or those of a third party) and there is something about your particular situation which makes you want to object to our processing on this ground as you feel it impacts on your fundamental rights and freedoms. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. You also have the right to object where we are processing your Personal Information for direct marketing purposes. Request restriction of processing of your Personal Information. This enables you to ask us to suspend the processing of your Personal Information in any of the following scenarios: (a) if you want us to establish the accuracy of the Personal Information retained about you; (b) where our use of your Personal Information is unlawful but you do not want us to erase it; (c) where you need us to hold the Personal Information even if we no longer require it as you need it to establish, exercise, or defend legal claims; or, (d) you have objected to our use of your Personal Information but we need to verify whether we have overriding legitimate grounds to use it. Request the transfer of your Personal Information to you or to a third party. We will provide to you, or a third party you have chosen, your Personal Information in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.


If you wish to exercise any of the rights set out above, please contact us at hello@chestnutbakery.com.


Complaints


Please contact us in the first instance if you have a concern about how we are dealing with your Personal Information, though EU and British citizens in the UK are entitled to complain at any time to the Information Commissioner’s Office (ICO) at www.ico.org.uk.


Changes to this Privacy Policy


This Privacy Policy may change from time to time so please check it periodically. Any significant changes will be posted on our website, and we may also send notice of any such updates via email if you have provided your email address to us